Terms of Service

Clear expectations for website inquiries, consultation requests and document assistance.

1. About the website

This website provides general information about Pillar Translation & Publication and the services it may be able to assist with. Availability, scope, document requirements and eligibility are confirmed directly with Pillar.

2. Consultation booking requests

Submitting a date and time is a request only and does not guarantee an appointment. Pillar must separately confirm the chosen schedule and whether the consultation will be held through Facebook Messenger, email or an arranged call. Time slots may be temporarily held to prevent conflicting requests while Pillar reviews inquiries.

3. Services and quotations

Translation, civil registry document assistance, CENOMAR, apostille-related documentation, overseas paperwork and document preparation services depend on the specific request and requirements. Any fees, delivery times, revision terms, payment methods and document-transfer arrangements must be agreed before paid work begins. A consultation request alone does not create a paid contract.

4. Government documents and third-party decisions

Issuance of records, apostilles, immigration decisions, legalization, translation recognition and institutional acceptance are determined by the relevant offices or receiving organizations. Pillar does not promise an outcome or offer legal representation through this website.

5. Customer information

Customers should provide accurate information and independently confirm the latest requirements of their receiving institution. Please do not include highly sensitive identifiers in the booking notes or send sensitive records until a suitable process is agreed.

6. External communications

Links to Facebook Messenger and email open third-party services. If you choose to send a booking summary through Messenger, it is sent by you using your Facebook account, not automatically by this website.

7. Changes and contact

Services, operating hours and these website terms may change. For questions, write to pillartranslation@gmail.com.

Effective: November 15, 2026