Privacy Policy

Your documents matter. So does your privacy. This notice explains what happens when you submit a consultation request or contact Pillar Translation & Publication.

1. Information we collect

When you use the website's booking form, we collect your full name, name on Facebook, email address, any phone number you choose to share, selected service, consultation method, preferred date and time, and notes you submit. The booking system also keeps a request reference, submission timestamp, request status and a pseudonymized network identifier to help limit spam and duplicate submissions.

2. Why we use it

We use this information to review your needs, prepare responses or quotations, contact you, arrange a consultation, prevent conflicting requests for the same time slot, and keep service-related records.

3. Where booking requests go

Submitted requests are stored on the website's Hostinger hosting account in access-restricted PHP-protected server files. The website attempts to notify Pillar at pillartranslation@gmail.com by email. Authorized people who manage that hosting account and mailbox may access these requests.

4. Facebook and other services

If you choose to continue through Messenger, you open Facebook's own service and send the information yourself. Facebook and your email provider process information under their own terms and privacy policies. This website does not automatically send private form information into a Facebook conversation.

5. Sensitive documents

The booking form does not accept document uploads. Avoid placing passport numbers, government ID numbers, complete certificate details, or other sensitive documents in the message field. Pillar can discuss a suitable method for sending documents if needed.

6. Storage, protection and retention

Booking records are stored in an access-restricted file on the hosting server. The business should periodically review requests and remove information that is no longer needed, subject to applicable recordkeeping requirements. No website can guarantee absolute security.

7. Your requests

To ask about access, correction, or deletion of booking information, contact pillartranslation@gmail.com and provide enough information for Pillar to identify the request.

8. Changes

Privacy practices and this notice may be updated to reflect the actual booking operations and applicable requirements.

Effective: November 15, 2026